Dynamics CRM 4.0 Workgroup Server (Includes Software Assurance) (Hungarian)

Dynamics CRM 2011 is a CRM (customer relationship management) server application designed to run on Windows Server 2008 or Windows Small Business Server 2008 in conjunction with Exchange Server. Dynamics CRM provides users with a shared database of customer records and communications, ensuring that all departments have access to up-to-date customer information, as well as a unified system for scheduling contact with customers and other CRM duties.

Workgroup Server is one of two editions of Dynamics CRM 2011: CRM Workgroup Server 2011 and CRM Server 2011. Workgroup Server 2011 includes licenses for a maximum of five users to access the server from any number of computers or other devices. There are no licenses available for additional users, devices, or external users. CRM Server 2011 also supports multiple, distinct CRM databases on a single server.

Users can access and work with Dynamics CRM customer records and reports through an Outlook toolbar or by using Internet Explorer to access a customized, internal website. Reports are available with on-demand, scheduled, or event-based delivery, and can be generated by users without IT assistance.

Users can integrate contacts, emails, tasks, appointments, or OneNote notes with the appropriate customer records; track email correspondence; and schedule and automate tasks such as customer contacts. Replies to tracked emails are automatically tracked as well, allowing users to quickly see all pertinent correspondence with or about a customer. Contact can be assigned for customers personally or in groups; and can be scheduled individually, recurrently, or as triggered by other events.

Both the web and Outlook interfaces are highly customizable. Access rights and interface settings can be set at all levels and departments so that personnel can access records in an appropriate and intuitive form.

Dynamics CRM supports SQL Server Mirroring, which ensures that a backup copy of the database is consistently available in case of damaged files.

Other capabilities include the following:

·          The improved offline user experience in Dynamics CRM allows for offline reporting and customization, with automatic synchronization when an Internet connection becomes available.

·          The web interface permits administrators to monitor and manage activity remotely.

·          CRM data and reports can be exported in Excel format. After making edits to CRM information in an Excel spreadsheet, the user is given the option to re-import edited information back into the CRM database, thus allowing CRM data to be altered and recalibrated using the familiar tools and functions available through Excel.

·          The highly flexible structure lets developers add components using the .NET framework.

·          Users can customize the Dynamics CRM dashboard, selecting what data appears on it and from which sources.

Additional Information: For a summary of the available editions of Dynamics CRM 2011 and licensing alternatives, see the Guide to Dynamics CRM Editions and Licensing

Software Assurance: Under the Software Assurance program, you have the right to install any new release of products covered in the agreement during the term of your coverage.